Frequently Asked Questions

Are the paintings originals?

Yes. Every work is an original by a Vietnamese artist and comes with a Certificate of Authenticity signed by the artist and Hanoi Art Gallery.

Can I see a painting before buying?

Visit us at the gallery, or ask for more photographs and a short video call so you can see the work, especially the surface of a lacquer painting, as it really is.

Some paintings show no price. Why?

Press “Request info” on the painting page and we will reply with the price and full details.

How do I pay?

By PayPal, Visa, Mastercard, American Express, Discover or international bank transfer. You receive a detailed invoice first. See Payment Information.

Do you ship to my country?

We ship worldwide with FedEx, fully insured. Delivery times vary by destination; we give you a detailed estimate before you buy. See International Shipping.

Will I pay import duty?

It depends on your country. Many countries apply reduced or no duty to original works of art. We include all customs documents and can advise before you buy.

What if the painting arrives damaged?

Every shipment is insured. We handle the claim and arrange a replacement or a full refund.

Can I commission a painting?

Yes. Choose an artist and tell us the subject, size, medium and colours you have in mind. Commissions usually take 4 to 8 weeks; a 50% deposit is required to begin.

How can I help you find the right work?

Send us a Request a Private Art Selection and we will prepare a selection that suits your space and budget.

How quickly do you reply?

Usually within one working day. Call +84 984 589 999 or email hanoiart36@gmail.com.